Frequently Asked Questions
Everything you need to know about our cruelty-free and vegan beauty products.
Are all Medusa's Makeup products vegan and cruelty-free?
Yes! We are 100% cruelty-free and vegan. We are proudly PETA certified and do not test on animals or use animal-derived ingredients in any of our formulas.
How long does shipping take?
Orders are typically processed within 1-3 business days. Domestic shipping within the US usually takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination.
What is your return policy?
We want you to love your look! If you are not satisfied, you can return unopened and unused products within 30 days of purchase for a full refund, excluding shipping costs.
Do you offer a monthly subscription box?
Yes, we offer a popular monthly Beauty Box that includes a curated selection of 3-5 full-size vegan beauty products delivered straight to your door at a discounted price.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Afterpay for flexible interest-free installments.